Refund policy

Due to the seasonal nature of flowers, we do not guarantee an exact replica of the arrangement shown in the photos. Flower types and colors may vary based on availability.

We will always do our best to match the value, size, and overall look of the original design, while maintaining the quality and style you expect from us.

  • As flowers are a perishable item, returns are only accepted under the following circumstances:
    • All issues must be indicated to us within 48 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.
    • We will happily replace any damaged item, which may have had its quality affected during shipping.
    • Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.
  • As flowers are perishable, you must water them, otherwise they will not last long.
  • If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.
  • As all flowers are not always in season, or not in stock, Keep Blooming reserve the right to substitute blooms with a similar “look”. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
  • If no name is specified for the “card message”, will will put the name of the sender on the card.
  • Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.
  • If order was out for delivery but recipient was not at home, refuse to accept flowers etc -  delivery fee is non refundable. 

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